Service Before Sale
1. 24 hours online. Your inquiry will be quick reply by email. Also can go through all questions with you by any online chatting tools (Wechat, Whatsapp, Skype, Viber, QQ, TradeManager )
2. Professionally and patiently introduction,details pictures and working video to show machine
Service On Sale
1. Test every machine and inspect the machine seriously.
2.Send the machine picture which you order, then packing it with standard export wooden box after you confirm the machine is ok.
3.Delivery: If ship by sea .after delivery to seaport. Will tell you the shipping time and arrival time. Finally, send all original documents to you by Express For Free. If delivery it by Express to your door (DHL, TNT, Fedex, etc) or by air to your airport, Or logistic to the warehouse which you request. We will tell you the tracking number after delivery.
Service After Sale
1. 24 hours online to solve any problem. Supply you English manual book and technical support, maintain and install video to help you solve the problem, or dispatch worker to your factory.
All the symbols on the equipment should be in English. Seller is responsible to provide general layout plan, electric plan, installation direction, and manual book in English to Buyer on time. Trusty Machinery will provide long-term technical guide.
FAQ
Q1. Are you a factory or a trading company?
A1: Yes, we are manufacturer with more than 10 years' experience.
Q2. Are there other machine not listed in the catalog?
Trusty Machine provides all different types of plastic extrusion solutions. If you cannot find the exact machine you are looking for, please contact us, we will be happy to develop with you and become your long-term trustworthy Chinese factory!
Q3.How long is the warranty period?
A3.All of our products have one year warranty.
Q4.I'm a foreign customer,if the machine some part is broken one day,how can we get help from you?
A4.If the machine part is broken,during warranty we will sending spare parts to you without any charge and help you make it change to new by phone or whatsapp or video.If out of warranty,we will also provide you spare part but with raw material cost,and we also will help you change to new instead of broken part.We provide spare parts and technical service whole machine lifetime .